Refund and Returns Policy

Bright Flower Sydney

Overview

At Bright Flower Sydney, we value our customers and aim to deliver the highest quality products. However, due to the nature of our products—especially fresh flowers and perishable goods—please review this policy carefully before placing an order.

Our refund and return policy applies within 30 days of purchase for eligible non-perishable items. After 30 days, we unfortunately cannot offer a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

Fresh flowers and floral arrangements
Perishable goods
Gift cards
Digital or downloadable products
Health and personal care items

These items cannot be returned due to quality, hygiene, and safety reasons.

Eligible Returns (Non-Perishable Items Only)

For items that are eligible for return:

Items must be unused, undamaged, and in their original packaging
Proof of purchase (order number or receipt) is required
Returns must be approved before sending items back

Please do not send your purchase back to the manufacturer.

Damaged, Poor-Quality, or Incorrect Orders

We take great care in preparing and delivering every order. If you receive:

Flowers that arrive damaged or in poor condition
An incorrect product compared to your order

Please contact us within 24 hours of delivery, including:

Your order number
Clear photos of the product and packaging

After review, Bright Flower Sydney may offer:

A replacement
A partial refund
Store credit

Claims submitted more than 24 hours after delivery may not be eligible for compensation.

Refunds

Once your return or claim is received and inspected, we will notify you by email regarding approval or rejection.

If approved:

Your refund will be processed and issued to the original payment method
Processing time may vary depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again
Contact your credit card provider (posting times may vary)
Contact your bank

If you have completed all of the above and still have not received your refund, please contact us at:
📧 thaovietdesign@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Sale or promotional items are non-refundable, unless they arrive damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at:
📧 thaovietdesign@gmail.com

Gifts

If an item was marked as a gift and shipped directly to the recipient, a store credit may be issued once the return or claim is approved.
If the item was not marked as a gift, any refund will be issued to the original purchaser.

Return Shipping (Non-Perishable Items)

For approved returns:

Customers are responsible for return shipping costs
Shipping costs are non-refundable
We recommend using a trackable shipping service for high-value items

Return address:

Bright Flower Sydney
Unit 14, 11–15 Greenfield Road
Greenfield Park, NSW 2176
Australia

Need Help?

For any questions related to refunds, returns, or order issues, please contact us:

📞 0489 176 943
📧 thaovietdesign@gmail.com

Thank you for choosing Bright Flower Sydney 💐