We’ve implemented a low-touch policy for deliveries, in order to keep drivers, our team and the public safe. This will be implemented as follows:
– drivers will not be required to collect signatures on delivery
– drivers will knock on the door and leave the delivery at the doorstep in order to avoid close contact where possible and if deemed safe by the driver to do so
– drivers delivering to businesses will leave deliveries with reception where possible
– all drivers are required to wear face masks
– all drivers coming onto our premises are using hand sanitiser
– additionally our florists are wearing gloves and practicing social distancing and hygiene best-practices to stay safe

Flowers are delivered between 9am and 5pm to business addresses and between 9am and 7pm to residential addresses. Couriers pick up at various times in the day (timing itself varies between suburbs), so the sooner you have your order in, the sooner it is likely to reach it’s destination! We cannot guarantee specific delivery times throughout the day, though we do offer an express (by noon) option available for most suburbs in case you would like your delivery to be prioritised and delivered by 12pm noon.

Your order will arrive on the delivery date you specify when placing an order providing there are no delivery problems such as an incorrect address, there is no one available to accept delivery, or there is no where safe to leave the delivery.

Yes; All personal information such as your credit card number is sent using industry standard SSL (secure socket layer) encryption technology ensuring that your information is not readable by anyone but us. For added security we also never store your credit card information. Your privacy is important to us. For more information please see our Privacy Policy.

At Bright Flower Sydney, all payments are processed securely via Stripe.

We currently accept the following payment methods:

Visa

Mastercard

American Express (AMEX)

JCB

PayPal (where available via Stripe)

All transactions are encrypted and processed securely to protect your personal and payment information.

At this time, we do not accept direct bank transfers or cash payments. Orders will only be processed once payment has been successfully completed through our checkout system.